All product - When do you ship & how long before arrival?
United States = 2-5 business days Standard Shipping.
Canada = 3-6 business days
International = 7-14 business days *Some countries can be up to 21 days, depending on your country.
Do you make shoes in any other US sizes than 9-13? No – Please email us at hellolavishblanc.com for any further shoe size related inquiries.
General - How do I return my item? Please refer to our Returns Policy section.
How will my product be packaged? Your shoes will arrive in a Lavish Blanc box covered in individual cotton dust bags for every shoe to avoid friction & scuffs. All other items will be packaged accordingly in our traditional Lavish Bags.
The Order - How can I change my order once it’s been placed? If you change your mind after your original order placement, please email us at firstname.lastname@example.org highlighting the change required. We will do our best to amend your order before it’s dispatched. We cannot guarantee that this will be possible. DOES NOT APPLY TO CUSTOM ORDERS.
What happens if I don’t receive an order confirmation? In the non-receipt of an order confirmation, please email our customer services team at email@example.com
Do you ship worldwide? Yes - we ship worldwide. However please allow for additional delivery time. If you are unsure as to how long your order will take to arrive then please email our customer services team at firstname.lastname@example.org